Privacy Policy

1. Introduction

LookingForward.AI ("we", "our", "us", or the "Company") is committed to protecting your privacy and personal data. This Privacy Policy describes how we collect, use, store, share, and safeguard your information when you access or use our AI-powered application generation platform, website, and any related services (collectively, the "Service"). By using the Service, you acknowledge that you have read and understood this Privacy Policy and consent to the practices described herein.

2. Information We Collect

2.1 Information You Provide Directly

• Account Information: When you register, we collect your name, email address, password, and any other information you choose to provide during account creation or profile setup.
• User Content: Model specifications, prompts, application configurations, and any other content you submit to or create through the Service.
• Payment Information: Billing details, payment card information, and transaction history, processed through our secure third-party payment processors. We do not directly store your full payment card details on our servers.
• Communications: Information you provide when contacting our support team, submitting feedback, responding to surveys, or communicating with us through any channel.
• Third-Party Account Data: If you sign in using a third-party provider (e.g., Google, GitHub), we may receive your name, email address, and profile information as permitted by the provider and your settings.

2.2 Information Collected Automatically

• Usage Data: Information about how you interact with the Service, including features used, pages visited, actions taken, frequency of use, and session duration.
• Device and Browser Information: Browser type and version, operating system, device type, screen resolution, language preferences, and unique device identifiers.
• Device Fingerprinting: For fraud prevention and abuse detection during account creation and login, we collect browser-derived signals including canvas rendering characteristics, WebGL capabilities, audio processing signatures, installed font enumeration, hardware specifications (CPU cores, device memory), and timezone data. These signals are used solely to identify suspicious or fraudulent activity and are not used for advertising or cross-site tracking.
• Log Data: IP addresses, access times, referring URLs, pages viewed, error logs, and other diagnostic data.
• Cookies and Tracking Technologies: We use cookies, web beacons, pixels, and similar technologies to collect information about your browsing activity, as described in Section 10 below.
• Analytics Data: We use third-party analytics services (such as Google Analytics) to collect and analyze usage patterns. These services may collect your IP address and other information through their own cookies and tracking technologies.

2.3 Information from Third Parties

• Service Providers: We may receive information from our payment processors, analytics providers, and other service partners.
• Public Sources: We may collect information from publicly available sources to supplement the data we hold.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Provide, operate, maintain, and improve the Service
• Process your specifications through AI systems and generate applications
• Process payments, manage subscriptions, and send transaction-related communications
• Authenticate your identity and manage your account
• Respond to your inquiries, requests, and provide customer support
• Send service-related notices, updates, security alerts, and administrative messages
• Monitor, analyze, and improve usage patterns, user experience, and Service performance
• Detect, investigate, and prevent fraudulent, unauthorized, or illegal activity and protect the security of the Service
• Develop new features, products, and services
• Comply with legal obligations, enforce our terms, and respond to legal requests
• Send marketing and promotional communications (with your consent where required; you may opt out at any time)

4. AI and Automated Processing

Our Service uses artificial intelligence and machine learning technologies, including third-party AI providers, to process your specifications and generate application code and content. When you use the Service, your input data (specifications, prompts, and configurations) is transmitted to and processed by these AI systems to deliver the requested functionality.

We may use aggregated, anonymized, or de-identified data derived from your usage of the Service to analyze trends, improve our AI capabilities, train models, and enhance Service quality. This aggregated data cannot reasonably be used to identify you. We will not use your specific, identifiable specifications or proprietary content to train AI models shared with other users without obtaining your explicit consent.

Third-party AI providers that process your data on our behalf are contractually bound to maintain the confidentiality of your data and may not use it for purposes beyond providing the Service, subject to their own applicable terms and policies.

5. Data Sharing and Disclosure

We do not sell your personal information to third parties. We may share your information in the following circumstances:

• Service Providers and Processors: We share data with trusted third-party vendors and partners who assist in operating the Service, including cloud hosting providers, AI processing services, payment processors, analytics providers, email delivery services, and customer support tools. These providers are authorized to use your data only as necessary to perform services on our behalf.
• Legal Compliance and Protection: We may disclose your information when required by applicable law, regulation, legal process, or governmental request, or when we believe in good faith that disclosure is necessary to protect our rights, your safety, the safety of others, investigate fraud, or respond to a government request.
• Business Transfers: In connection with any merger, acquisition, reorganization, sale of assets, financing, or transfer of all or a portion of our business, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.
• With Your Consent: We may share your information with third parties when you have given us explicit consent or direction to do so.
• Aggregated or De-identified Data: We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you for any purpose, including research, analytics, and marketing.

6. Data Security

We implement commercially reasonable technical, administrative, and organizational security measures designed to protect your information against unauthorized access, alteration, disclosure, destruction, or loss. These measures include encryption of data in transit and at rest, access controls, regular security assessments, and secure software development practices.

However, no system of transmission over the Internet or method of electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. You are responsible for maintaining the confidentiality of your account credentials and for any activity that occurs under your account.

7. Data Retention

We retain your personal information for as long as your account is active or as reasonably necessary to provide you with the Service. We may also retain and use your information as necessary to comply with legal obligations, resolve disputes, enforce our agreements, and for legitimate business purposes such as maintaining records for auditing and security.

When your account is deleted or your information is no longer needed, we will securely delete or anonymize it, unless retention is required by applicable law. Aggregated or de-identified data that can no longer identify you may be retained indefinitely.

8. Your Rights and Choices

Depending on your location and applicable laws, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete personal information.
• Deletion: Request deletion of your personal information, subject to certain legal exceptions.
• Data Portability: Request transfer of your data in a structured, commonly used format.
• Restriction of Processing: Request that we limit the processing of your personal information in certain circumstances.
• Objection: Object to processing of your personal information for certain purposes, including direct marketing.
• Withdrawal of Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.
• Opt-Out of Marketing: You may opt out of promotional communications by following the unsubscribe instructions in those messages or by contacting us.
• Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

To exercise any of these rights, please contact us at the address provided in Section 18 below. We may need to verify your identity before fulfilling your request. We will respond to your request within the timeframe required by applicable law.

8.1 For California Residents (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). These include the right to know what personal information we collect, the right to delete your personal information, the right to opt out of the sale or sharing of your personal information (we do not sell personal information), and the right to non-discrimination for exercising your rights. You may also designate an authorized agent to make requests on your behalf.

8.2 For European Economic Area, UK, and Swiss Residents (GDPR)

If you are located in the EEA, UK, or Switzerland, we process your personal data based on applicable legal bases, including your consent, the performance of a contract, compliance with legal obligations, and our legitimate interests. You have the right to lodge a complaint with your local data protection authority if you believe that our processing of your data violates applicable law.

9. International Data Transfers

We operate and provide the Service primarily from the United States. Your information may be transferred to, stored, and processed in the United States or other countries where our service providers maintain facilities. These countries may have data protection laws that differ from the laws of your jurisdiction.

When we transfer personal information across borders, we implement appropriate safeguards to ensure that your data remains protected in accordance with this Privacy Policy and applicable data protection laws, including standard contractual clauses or other approved transfer mechanisms where required.

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your interactions with the Service. These technologies help us analyze trends, administer the Service, track user movements, and gather demographic information.

• Essential Cookies: Necessary for the Service to function properly, such as authentication and session management.
• Analytics Cookies: Help us understand how users interact with the Service so we can improve performance and features.
• Functional Cookies: Remember your preferences and settings to enhance your experience.
• Marketing Cookies: Used to deliver relevant advertisements and measure the effectiveness of marketing campaigns.

You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. However, disabling certain cookies may impact the functionality or features of the Service.

We currently do not respond to "Do Not Track" browser signals, as there is no universally accepted standard for how to handle such signals.

11. Third-Party Links and Services

The Service may contain links to third-party websites, services, or applications that are not operated or controlled by us. This Privacy Policy does not apply to those third-party services. We encourage you to review the privacy policies of any third-party services you visit or interact with. We are not responsible for the content, privacy practices, or security of any third-party websites or services.

12. Children's Privacy

The Service is not intended for use by individuals under the age of 18. We do not knowingly collect, solicit, or maintain personal information from anyone under 18 years of age. If we become aware that we have collected personal information from a child under 18, we will take steps to promptly delete that information. If you believe that a child under 18 has provided us with personal information, please contact us immediately.

13. User-Generated and AI-Generated Content

Applications and content generated through the Service may be publicly accessible or shared by you with others. Any personal information included in user-generated or AI-generated content that you choose to publish or share is done at your own risk. We are not responsible for the privacy of any information you make publicly available or share with third parties through applications you create using the Service.

14. Data Breach Notification

In the event of a data breach that affects your personal information, we will notify you and the relevant authorities as required by applicable law. We will provide you with information about the breach, the data affected, and the steps we are taking to address and mitigate the impact.

15. Third-Party AI Providers and Data Processing

The Service relies on third-party artificial intelligence providers to process your specifications and generate content. When you use the Service, your input data may be transmitted to these providers for processing. We require our AI providers to maintain appropriate confidentiality and security measures, but their handling of data is also subject to their own privacy policies and terms of service.

We may change AI providers from time to time to improve the Service. We will not knowingly select providers whose data practices are materially inconsistent with this Privacy Policy.

16. Data Processing for Business Users

If you use the Service on behalf of a business or organization and process personal data of your customers, employees, or other individuals through the Service, you may require a formal Data Processing Addendum ("DPA") to comply with applicable data protection regulations, including the GDPR, CCPA, and similar laws.

• DPA Availability: We offer a DPA upon request for qualifying business users. The DPA will supplement this Privacy Policy and govern our processing of personal data on your behalf. To request a DPA, contact us at help@lookingforward.ai.
• Subprocessors: We use third-party subprocessors (including cloud hosting, AI processing, analytics, and payment services) to help provide the Service. A current list of subprocessors is available upon request. We will notify business users with a DPA in place of material changes to our subprocessor list.
• Data Roles: For personal data you submit to or process through the Service, you act as the data controller (or "business" under CCPA) and we act as the data processor (or "service provider"). For data we collect directly about you (account and usage data), we act as the data controller.

17. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, the Service, or applicable laws. When we make material changes, we will notify you by posting the revised policy on this page, updating the "Last Updated" date, and where required by law, providing additional notice such as email notification. We encourage you to review this Privacy Policy periodically. Your continued use of the Service after any changes to this Privacy Policy constitutes your acceptance of the updated policy.

18. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, our data practices, or if you wish to exercise any of your rights, please contact us through our Help Center or by emailing us at help@lookingforward.ai.